Quality Policy

BG and its employees are committed to meeting customer and legal requirements in order to achieve customer satisfaction. We always strive to provide quality products on time. We are committed to ensure and improve the effectiveness of our QMS.

QUALITY OBJECTIVES & KPI’s

• Product Acceptance by Customer ≥ 90%
• OTD (On-Time-Delivery) to Customer ≥ 90%
• Customer Satisfaction ≥ 3.5
• Order Receipt to Entry within 5 Business Days ≥ 90%
• CM Supplier Quality ≥ 90%
• CM Supplier OTD ≥ 90%
• Timeliness of Completed Designs ≥ 90%

MISSION

To provide exceptional products and support services to customers that improve the efficiency and effectiveness of their business and the quality of their patients’ lives, while providing learning, growth and financial opportunities for BG employees and owners.

VISION

To lead the field of Neurofeedback by offering the highest quality, engaging and easiest to use products that are grounded in real-science and innovative technology, which enable practical remotely monitored at-home neurofeedback, and supports our customers with unmatched customer service.

VALUES

Ethics – We exercise our duties with honesty and integrity at all times.

Teamwork – We respect and support each other, and communicate effectively to create a stronger and better-performing team.

Customer Service – We treat every customer with the highest standard speed, efficiency, professionalism, and courtesy that we would like to receive ourselves.